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FAQ's
Whatever you need to know, we hope we have the answers here. Just click on the relevant question below. If you can't find an answer please contact us with your question.
- Where can I find the Valve Extender for my Razor E200 or E300?
- My Razor product doesn’t seem to be running as long as it should, the batteries aren’t lasting.
- The light on my charger module is flashing on and off or is not lit at all.
- How do I access the battery compartment/change the batteries on my Razor Quad Bike?
- My Razor E100 will not start, I just hear a clicking noise.
- Can I purchase replacement batteries for my Razor product?
- What should I do with my old batteries? Can I return them to you?
- The drive chain on my Razor Pocket Mod appears to be slipping, I can hear the motor running but the back wheel will not turn when it is on the ground.
- The cut-out switch on my Razor scooter keeps popping out.
- Can I ride my Razor bike or scooter legally on public roads?
- The brake on my Razor product isn’t as good as it used to be.
- How do I remove the tyre and inner tube on my Razor E100, E200 or E300?
- Can I purchase replacement foam handgrips or wheels for my razor Kick scooter?
- I have a Razor Scream Machine or a Razor Electric Scream Machine, can I still obtain replacement rear wheels?
- The rear wheel of my Razor E100 now has a flat edge. How has this happened?
- I bought a Razor product in the United States but the charger module only operates at 120v, how do I avoid causing damage to the charger or product?
- Can I obtain replacement inner tubes or tyres for my Razor scooter or bike?
- Can you supply a larger capacity battery so my scooter lasts longer or goes faster?
1. Where can I find the Valve Extender for my Razor E200 or E300?
The Extender should be located inside the handle bar by removing the rubber end stopper.
2. My Razor product doesn’t seem to be running as long as it should, the batteries aren’t lasting.
Our recommendation is that the product should be charged for 18 hours in the first instance and for at least 12 hours on every subsequent recharge, regardless of the colour of the light on the charger. Please note performance of your Razor product may be affected by the following: terrain, weight of rider, tyre pressure, brake cable and drive chain tension. These should be reviewed periodically in accordance with the user guide.
3. The light on my charger module is flashing on and off or is not lit at all.
First check the fuse in the plug. If this is correct, it is probable you have a faulty charger.
4. How do I access the battery compartment/change the batteries on my Razor Quad Bike?
The easiest way to change the batteries is as follows: First remove the handle bars. Under the front wheel arches you will see where the body is fixed to the chassis with an Allen bolt on each side. Undo these.
Under the seat there are two 10mm nuts that need to be removed. Then the four Allen bolts holding the footplates to the body can be removed and the body should lift away revealing the battery box. The box is in two halves held together by Philips screws and Allen bolts holding it to the chassis. The battery pair is held in place by a clamp, fastened by two Allen bolts.
5. My Razor E100 will not start, I just hear a clicking noise.
Twist the Throttle and kick off at around 3 miles per hour. The scooter should now start.
6. Can I purchase replacement batteries for my Razor product?
We stock batteries suitable for all the current range of products imported by us into the United Kingdom and for many of the older models. Please contact us to discuss- you will be asked specific information regarding your product to ensure we can supply you with the correct item.
7. What should I do with my old batteries? Can I return them to you?
Old lead acid batteries should be disposed of in accordance with your local authority guidelines. In many cases local councils operate battery recycling schemes or there are companies licensed to handle this type of material. We are not at this time able to deal with your waste batteries.
8. The drive chain on my Razor Pocket Mod appears to be slipping, I can hear the motor running but the back wheel will not turn when it is on the ground.
Check to ensure the chain has not slipped off the small gear on the motor shaft. If this is OK it is possible the free wheel mechanism on the rear wheel has failed and you will require a replacement wheel.
9. The cut-out switch on my Razor scooter keeps popping out.
Confirm the batteries are being charged for the correct length of time, that the brake and drive chain are both adjusted correctly per the user guide. You should also review the terrain where it is being used.
10. Can I ride my Razor bike or scooter legally on public roads?
No. We suggest your product should be used on level private land, where you have the land owner’s prior consent.
11. The brake on my Razor product isn’t as good as it used to be.
Please refer to the maintenance section in the user’s guide for information on how to adjust the brakes.
12. How do I remove the tyre and inner tube on my Razor E100, E200 or E300?
Undo the four Allen bolts in the centre of the wheel using the Allen key provided with the scooter. The wheel will then come apart, allowing the tyre and inner tube to be replaced as necessary.
13. Can I purchase replacement foam handgrips or wheels for my razor Kick scooter?
We have foam handgrips and wheels available in a range of popular colours. Please be sure to check the diameter of the wheels (100mm, 120mm, 140mm etc) prior to ordering.
14. I have a Razor Scream Machine or a Razor Electric Scream Machine, can I still obtain replacement rear wheels?
Yes, we currently have stock of these on a “use ‘til gone basis”- when they are sold out, we do not plan to replace them. Please confirm availability prior to ordering.
15. The rear wheel of my Razor E100 now has a flat edge. How has this happened?
The usual cause of this is a foreign object (such as a stone) has got caught in the chain, jamming the wheel. This is a solid rubber wheel and you will need to order a replacement.
16. I bought a Razor product in the United States but the charger module only operates at 120v, how do I avoid causing damage to the charger or product?
For products which are also sold in the United Kingdom, we can offer a replacement charger which will operate at all AC input voltages between 100-240v 50/60Hz. With products not available in the UK (these are typically 36v DC such as the MX500) we suggest using a “step-down” converter between the mains supply and your US charger. These converters may be purchased from retailers such as Maplin.
17. Can I obtain replacement inner tubes or tyres for my Razor scooter or bike?
We hold most inner tubes and tyres for the current range in stock.
18. Can you supply a larger capacity battery so my scooter lasts longer or goes faster?
We only supply Razor approved parts and do not recommend modifying the product, sorry.